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Troubleshooting guide · Updated May 2026

Didn't Receive Your
Wealthsimple Bonus?

90% of cases resolve in 2 minutes. Here are the real reasons and what to do right now.

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Referral code
LOIO3A
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Diagnosis

The 5 most common
reasons

Check each of these before contacting support.

01
The deposit came from inside Wealthsimple
Only external deposits (from your bank) qualify. A transfer between Wealthsimple accounts does not count.
Check the source
02
You deposited less than $100
As of February 25, 2026, the minimum is $100. If you deposited $1 or $50, the bonus was not triggered.
Minimum $100
03
The code wasn't applied before the deposit
If you deposited without a code and 7 days have passed, the window is closed.
7-day window
04
The bonus is still processing
The bonus usually arrives within 24h but can take up to 5–10 business days if a review is triggered.
Wait 10 days
05
You've had a Wealthsimple account before
Even a closed old account disqualifies you. Wealthsimple verifies by email address and SIN.
New clients only
FAQ

Common questions


Wait 5 business days after your qualifying deposit. If the bonus hasn't appeared after that, contact support through the app.
In the app: Profile → Help → Live chat. You can also visit help.wealthsimple.com.
Yes, a delay of 24h to 10 business days is normal. The bonus is deposited into your Wealthsimple Chequing account, make sure to check that tab.
Only if the account hasn't been funded for more than 7 days. After that, the system rejects all codes, even through support.
No, this site is independent and not affiliated with Wealthsimple. Only Wealthsimple's official support can act on your account.
🎰 Once your account is open, don't miss the Monthly Millionaire: Wealthsimple's monthly contest draws a grand prize every week, and registering in the app gives you 1,000 entries. In September 2026 a referral is worth 100,000. No purchase necessary. How to enter →
Before assuming something broke

Plenty of bonuses declared missing are simply ahead of the patience of the person waiting. When the bonus normally lands gives the usual delays, which is what tells you whether yours is actually late.

Offer active · No confirmed expiry date


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