Check each of these before contacting support.
01
The deposit came from inside Wealthsimple
Only external deposits (from your bank) qualify. A transfer between Wealthsimple accounts does not count.
Check the source
02
You deposited less than $100
As of February 25, 2026, the minimum is $100. If you deposited $1 or $50, the bonus was not triggered.
Minimum $100
03
The code wasn't applied before the deposit
If you deposited without a code and 7 days have passed, the window is closed.
7-day window
04
The bonus is still processing
The bonus usually arrives within 24h but can take up to 5–10 business days if a review is triggered.
Wait 10 days
05
You've had a Wealthsimple account before
Even a closed old account disqualifies you. Wealthsimple verifies by email address and SIN.
New clients only